Last Updated: 28 October 2026
Welcome to The Jewellery Warehouse.
By accessing our website, purchasing our products or engaging our services, you agree to the following Terms & Conditions.
We encourage all customers to carefully review these terms before making a purchase or requesting a service.
1. General Information
The Jewellery Warehouse is an Australian jewellery business offering a selection of fine jewellery, contemporary designs, diamonds, gemstones and jewellery-related services.
We reserve the right to update our product offerings, pricing, services and website content at any time without prior notice.
Any changes to these Terms & Conditions will be published on our website. Changes will not retrospectively alter the terms of purchases already completed.
2. Products & Descriptions
We take care to ensure our product descriptions, photographs and specifications are as accurate as possible.
Please note:
- Product colours may vary slightly depending on lighting, photography and individual screen settings.
- Jewellery measurements and weights may be approximate unless otherwise specified.
- Natural gemstones and diamonds may display individual variations in colour, clarity and characteristics.
- Product availability is subject to change.
- Where applicable, gemstone treatments, laboratory-grown origins and other relevant characteristics will be disclosed in product descriptions.
We make every reasonable effort to accurately represent our jewellery.
3. Pricing & Payments
All prices displayed on our website are in Australian Dollars (AUD), unless otherwise stated.
Applicable taxes and shipping charges will be displayed during checkout.
We reserve the right to correct pricing errors and inaccuracies.
If a pricing error affects an order that has already been placed, we will contact the customer to discuss the available options, including cancellation and a refund where appropriate.
Payment must be successfully processed before online orders are dispatched.
4. Orders & Availability
Once an order has been placed, customers will receive an order confirmation through the contact details provided at checkout.
Order confirmation does not guarantee product availability.
In the unlikely event that an item becomes unavailable after purchase, we will contact the customer to arrange an appropriate resolution, including a refund where necessary.
We reserve the right to decline or cancel orders where reasonably necessary, including suspected fraudulent transactions or genuine stock availability issues, subject to applicable consumer laws.
5. Shipping & Delivery
We aim to prepare and dispatch orders within our advertised processing timeframes.
Delivery times may vary depending on the customer’s location, shipping provider and circumstances outside our reasonable control.
Shipping costs and available delivery options will be displayed at checkout.
Customers are responsible for providing accurate delivery information.
If an incorrect address is supplied, additional delivery charges may apply where legally permitted.
Any delivery issues, lost parcels or damaged items will be assessed in accordance with Australian Consumer Law.
6. Returns, Refunds & Exchanges
We want our customers to feel confident when purchasing jewellery from The Jewellery Warehouse.
Returns, refunds and exchanges are handled in accordance with Australian Consumer Law.
Customers are entitled to applicable consumer guarantees, including remedies where products are faulty, incorrectly described or do not meet relevant consumer guarantees.
We are not legally required to offer refunds or exchanges for a change of mind.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.
7. Jewellery Repairs & Remodelling
The Jewellery Warehouse offers jewellery repair, restoration and remodelling services, subject to assessment and availability.
All repair and remodelling requests must be reviewed before work can commence.
We offer complimentary ring downsizing with the purchase of any eligible ring, subject to assessment and suitability.
Ring upsizing is available upon assessment, with a personalised quote provided to account for any additional materials and labour required.
Assessment & Quotes
Our team will assess each request and provide a personalised quote outlining the recommended work and associated costs.
No repair or remodelling work will commence without customer approval.
If additional work becomes necessary, we will contact the customer for approval before proceeding with any additional charges.
Deposits & Payments
A 50% deposit of the total quoted amount is required before any repair or remodelling work can commence.
The remaining balance must be paid in full before the repaired or remodelled jewellery is released for collection or return delivery.
Any deposit cancellation or refund requests will be assessed according to the work already performed, costs reasonably incurred and applicable consumer laws.
Existing Jewellery Conditions
Customers acknowledge that jewellery submitted for repairs may have existing wear, damage, loose settings or structural weaknesses.
Our team will take reasonable care when handling and repairing all jewellery.
Where existing damage or structural weaknesses are identified, we will discuss any relevant risks with the customer before proceeding.
We are not responsible for pre-existing defects that are unrelated to our services, except where liability arises under applicable law.
Repair Timeframes
Estimated repair completion dates are provided as a guide and may vary depending on the complexity of the work, availability of materials and other circumstances.
We will endeavour to communicate any significant delays.
Collection & Delivery
Customers may arrange collection or request our personal collection and delivery service, subject to location and availability.
Additional fees may apply.
Customers will be notified once their jewellery is ready for collection or return delivery.
8. Custom Orders & Remodelling
Custom-designed and remodelled jewellery may involve individual design requirements, specialised materials and additional production time.
Customers are responsible for reviewing and approving relevant design specifications before production begins.
Any requested changes after approval may result in additional costs or extended completion times.
Custom-made jewellery is not automatically eligible for change-of-mind returns.
However, all applicable Australian Consumer Law guarantees and remedies continue to apply.
9. Jewellery Care & Maintenance
We recommend customers follow appropriate jewellery care and maintenance practices to preserve the condition and appearance of their pieces.
Jewellery may be affected by everyday wear, accidental damage, chemicals, cleaning products and improper storage.
Damage caused by misuse or ordinary wear and tear is not necessarily considered a product defect.
However, customers retain all applicable rights under Australian Consumer Law.
10. Website Content & Intellectual Property
All original website content, including photographs, written descriptions, branding, graphics and designs, remains the property of The Jewellery Warehouse or its respective rights holders.
Content must not be reproduced, distributed or used commercially without appropriate permission, except where permitted by law.
11. Privacy & Personal Information
We respect the privacy of our customers and are committed to handling personal information responsibly.
Information collected through our website may include names, contact details, delivery addresses and information required to process orders or service requests.
Personal information will be handled in accordance with our Privacy Policy and applicable Australian privacy laws.
For further information, please refer to our separate Privacy Policy.
12. Limitation of Liability
To the extent permitted by law, The Jewellery Warehouse is not responsible for losses arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions limits or excludes liability that cannot lawfully be excluded, including liability under Australian Consumer Law.
13. Changes to Terms & Conditions
We reserve the right to update these Terms & Conditions when necessary to reflect changes to our business operations, services or legal requirements.
The latest version will be available on our website.
14. Contact Us
If you have any questions regarding these Terms & Conditions, our products or our services, please contact us through the Contact page on our website.
The Jewellery Warehouse
Australian Family-Owned Jewellery Business
Beautiful jewellery for every style, occasion and budget.