Terms & Conditions

Jewellery Warehouse
Effective Date: 01/01/2025

Welcome to the Jewellery Warehouse website (“Website”). By accessing or using our Website, you agree to be bound by the following Terms & Conditions. If you do not agree, please do not use this Website.

1. Definitions

  • “We”, “Us”, “Our”: Jewellery Warehouse, including its owners, employees, and agents.
  • “You”, “Your”: Any user accessing or interacting with this Website.
  • “Products”: Jewellery items and related goods available for purchase on our Website.

2. Use of Website

  • You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others.
  • You must not engage in unauthorised access, hacking, or any activity that may harm the Website’s security or functionality.
  • We reserve the right to modify, suspend, or discontinue any part of the Website at any time without notice.

3. Product Information & Availability

  • We strive to ensure product descriptions, images, and pricing are accurate. However, errors may occur, and we reserve the right to correct them.
  • Product availability is subject to change without notice. If a product is unavailable after purchase, we will offer a replacement or refund.
  • Colours and details may vary slightly due to screen settings and natural variations in materials.

4. Orders & Payment

  • All orders are subject to acceptance and availability.
  • Full payment is required at the time of purchase. We accept major credit/debit cards and other authorised payment methods.
  • We reserve the right to cancel or refuse an order if payment is declined or suspected fraud is detected.
  • Prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise.

5. Shipping & Delivery

  • We ship orders within Australia using reputable carriers.
  • Delivery times are estimates and may be affected by factors beyond our control.
  • Risk of loss or damage to products passes to you upon delivery.
  • Any incorrect delivery details provided by you may result in delays or additional charges.

6. Returns & Refunds

  • We accept returns for faulty or damaged items in accordance with Australian Consumer Law.
  • Change-of-mind returns are subject to our discretion and must be in original condition.
  • Refunds or exchanges will be processed after assessment of the returned product.
  • Custom-made or engraved items may not be eligible for returns unless faulty.

7. Warranty & Consumer Guarantees

  • Our products come with guarantees under the Australian Consumer Law that cannot be excluded.
  • If a product is faulty, you are entitled to a repair, replacement, or refund.
  • Warranty claims must be supported with proof of purchase.

8. Intellectual Property

  • All content on this Website, including images, text, logos, and graphics, is owned or licensed by Jewellery Warehouse.
  • You may not reproduce, distribute, or use any content without our prior written permission.

9. Privacy Policy

  • Your use of this Website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
  • By using this Website, you consent to our handling of your data as described in our Privacy Policy.

10. Limitation of Liability

  • To the extent permitted by law, Jewellery Warehouse is not liable for any indirect, incidental, or consequential damages arising from the use of this Website or our products.
  • We are not responsible for any inaccuracies, delays, or disruptions in Website access.
  • Our liability is limited to the amount paid by you for the specific product or service in question.

11. Third-Party Links

  • This Website may contain links to third-party websites for convenience. We do not endorse or control these websites and are not responsible for their content or privacy practices.

12. Changes to Terms & Conditions

  • We may update these Terms & Conditions at any time. Continued use of the Website constitutes acceptance of any changes.
  • The latest version will always be available on this page.

13. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by the laws of Australia.
  • Any disputes arising from these terms shall be resolved in the courts of [Insert State/Territory].

14. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at:

Jewellery Warehouse
n.drakes@jewellerywarehouse.com.au
0438 750 917

By using this Website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.