Privacy Policy
Jewellery Warehouse
Effective Date: 01/01/2025
Jewellery Warehouse (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
1. Collection of Personal Information
We collect personal information necessary for our business operations, including but not limited to:
- Name, contact details (email, phone number, address), and payment information.
- Purchase history and preferences.
- Information provided through customer enquiries, feedback, or interactions with our website.
- Information collected through cookies and website analytics.
We collect this information directly from you via our website, in-store transactions, email communications, or social media interactions.
2. Use of Personal Information
We use your personal information for the following purposes:
- Processing and fulfilling orders, including payments and deliveries.
- Providing customer support and responding to inquiries.
- Sending marketing communications, promotions, and special offers (only if you have opted in).
- Conducting website analytics and improving user experience.
- Complying with legal obligations and resolving disputes.
3. Disclosure of Personal Information
We do not sell or trade your personal information. However, we may disclose your information to third parties in the following circumstances:
- Service providers (e.g., payment processors, delivery services, marketing platforms) to facilitate business operations.
- Legal authorities if required by law, court order, or to protect our rights and interests.
- Business partners in cases of mergers, acquisitions, or restructuring.
We ensure that any third parties we engage comply with Australian privacy laws.
4. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Security measures include:
- Secure payment processing systems.
- Encrypted storage of sensitive data.
- Access controls and authentication protocols.
Despite these measures, no online transaction is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
5. Access and Correction of Personal Information
You may request access to, or correction of, your personal information by contacting us. We will respond to your request in accordance with the Privacy Act. Proof of identity may be required before we process your request.
6. Cookies and Website Tracking
We use cookies and similar technologies to enhance user experience and gather website analytics. Cookies help us understand user behaviour, improve website functionality, and tailor marketing efforts. You can manage cookie settings through your browser preferences.
7. Direct Marketing and Opt-Out Options
If you have opted to receive marketing communications, we may send you promotional materials about our products and services. You can opt out at any time by:
- Clicking the “unsubscribe” link in our emails.
- Contacting us directly at n.drakes@jewellerywarehouse.com.au.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. By continuing to use our services, you accept any updates to this policy.
10. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:
Jewellery Warehouse
n.drakes@jewellerywarehouse.com.au
0438 750 917
This Privacy Policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
