FAQ
Frequently asked questions?
Jewellery Warehouse’s FAQs provide answers to common questions about products, services, shipping, returns, and custom designs. Find details on jewellery care, repairs, resizing, and appraisals. Get the information you need to make informed purchases and enjoy a seamless shopping experience with expert support.
What types of jewellery does Jewellery Warehouse offer?
We offer a wide range of jewellery, including rings, necklaces, bracelets, earrings, and more. Our collection includes both pre-made and custom-designed pieces to suit all styles and occasions.
Do you offer custom jewellery design?
Yes, we specialise in custom jewellery design. Our expert jewellers work closely with you to create personalised pieces that reflect your unique style and preferences.
What materials do you use in your jewellery?
Our jewellery is crafted using high-quality materials, including gold, silver, platinum, and a variety of natural and lab-grown gemstones.
How do I determine my ring size?
We provide a ring size guide to help you find the perfect fit. You can also visit our store for professional sizing assistance.
Do you offer jewellery financing or payment plans?
Yes, we offer flexible payment options and financing plans to make purchasing your perfect jewellery piece easier. Contact us for details.
Can I return or exchange a jewellery item?
We accept returns and exchanges in accordance with our return policy. Custom-made or engraved items may not be eligible for returns unless faulty.
Do you provide warranties on jewellery?
Yes, our jewellery comes with a warranty covering manufacturing defects. The duration and coverage vary by product—please check individual warranty details.
How do I care for my jewellery?
To maintain your jewellery’s shine, store it properly, clean it regularly with a soft cloth, and avoid exposure to harsh chemicals or extreme conditions. Click here to learn more.
Do you offer jewellery repairs or resizing?
Yes, we provide professional jewellery repairs, resizing, and maintenance services to ensure your pieces stay in perfect condition.
How long does it take to receive a custom jewellery order?
Custom jewellery orders typically take a few weeks, depending on the design complexity. We will provide an estimated timeline when you place your order.
Is my online purchase secure?
Yes, we use secure payment gateways and encryption to ensure all transactions are safe and protected.
How can I contact Jewellery Warehouse for further inquiries?
You can reach us via phone, email, or by visiting our store. Our friendly team is happy to assist with any questions.
